• Do we write colleagues off unfairly for being 'difficult’?

    Every trainer has had the ‘nightmare’ delegate… someone who, when you saw their name on the attendee list gave you knots in your stomach.  “Oh no, not him, he’s going to sabotage the training, I just know it”.  I’m no exception. A few years... Continue Reading 29th January, 2016
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  • 6 Steps for Managing Difficult Conversations

    A critical difference between average and great workplace performance lies in how people handle difficult conversations. When we choose to say nothing rather than speak up, it causes employee engagement and retention figures to drop, projects to fall behind and teams to work in silos rather than... Continue Reading 25th January, 2016
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  • Crucial Conversations at Christmas

    “What do you mean I can’t bring my dog to your house for Christmas dinner?”, "You never help me with the cooking or do any of the washing up!”, “i only asked you to get me one present and you couldn't even remember that. You never listen to anything I say... Continue Reading 14th December, 2015
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  • How many workplace challenges stem from people avoiding crucial conversations?

    “The single biggest problem in communication is the illusion that it has taken place”- George Bernard Shaw.When you first hear the term “crucial conversation” it may spark the perception of debates between powerful figures, such as prime ministers and presidents discussing... Continue Reading 26th November, 2015
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  • Poor customer service is having a devastating effect on organisations

    New research published by our partners, VitalSmarts, reveals employees witness 19 incidents of poor customer service each year, yet fail to speak up about them. The result is an average loss of £36,000 per silent employee to the organisation.Shockingly, only 7% of employees can be relied on... Continue Reading 16th November, 2015
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  • Why annual performance appraisals are a waste of time

    I believe there is little doubt that effective performance management is a fundamental component of success. Yet, performance management systems are only as impactful as the people who hold the performance reviews. These systems come in many forms and range in complexity, but most organisations... Continue Reading 23rd September, 2015
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  • Women judged more harshly when speaking up assertively

    What if your colleagues discriminated against you just for being assertive? What if they judged you even more harshly just because you were a woman?According to a new study by VitalSmarts, involving over 11,000 participants, this remains a reality for many women in the workplace as their perceived... Continue Reading 17th August, 2015
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  • How Fast Time Flies - The Outdoor Leadership Centre Turns One

    Grahame Robb Associates are celebrating the one year anniversary of the official opening of our Outdoor Leadership Centre at St. George’s Park, the English FA’s National Football Centre.To give you an insight into life at the Outdoor Leadership Centre, I thought I’d describe for... Continue Reading 23rd July, 2015
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  • 10 Tips for Changing Your Organisation’s Culture

    Culture change initiatives require a significant investment of time and perseverance. While training interventions provide you with the skills and framework for creating sustainable behaviour change – what happens after the course is even more important (think the 70:20:10 model).Here are 10... Continue Reading 14th July, 2015
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  • Life-Changing Crucial Conversations

    According to a study by our partners, VitalSmarts, the person people have most difficulty holding a life-changing conversation with is their boss. Spouses and colleagues were the second and third most challenging audiences when discussing high-stakes, emotional issues.More than half of the... Continue Reading 11th May, 2015
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  • Are leaders born or made?

    Are leaders born or made? Well, we could all probably bring to mind someone we consider to be a “natural leader”, but there are now many leadership models which challenge the notion that these traits cannot be learned.Action-Centred Leadership, designed by John Adair and perhaps one of... Continue Reading 13th April, 2015
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  • How to maximise your return on investment from team building

    Appreciation breeds motivation and commitment. These high value traits can manifest themselves in a number of different ways, from increased discretionary effort to increased collaboration or working late to meet a deadline, but it’s fair to say we are all more likely to go the extra mile... Continue Reading 27th February, 2015
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