• Crucial Conversations training teaches skills for creating alignment and agreement by fostering open dialogue around high stakes, emotional, or risky topics - at all levels of your organisation. By learning how to speak up and be heard (and encouraging others to do the same), your organisation will begin to surface the best ideas, make the highest quality decisions,...

  • Crucial Accountability offers a step-by-step process for enhancing accountability, improving performance, and ensuring execution. By learning how to talk about violated expectations in a way that solves problems while improving relationships, you’ll improve individual, team, and organisational effectiveness.

  • Influencer training offers proven strategies to drive rapid and sustainable behaviour change for teams and organisations. By learning how to identify and counteract the hidden forces underlying persistent and resistant organisational challenges, you will be equipped with the skills to make change inevitable. 

  • Change Anything provides a breakthrough methodology for successfully solving any individual behaviour challenge—personal or professional. Individuals learn to recognise the personal, social, and environmental forces of influence currently working against them—and then turn them in their favour. By doing so, they become more engaged and productive, and ten...

  • To help you better meet the specific needs of your employees or ensure the success of an important organisational initiative, we can offer additional tools for tailoring the training courses to your requirements. 

Focus Dialogue Accountability Organisational change Individual change
Audience
  • Individuals
  • Teams
  • Organisations
  • Individuals
  • Teams
  • Organisations
  • Teams
  • Organisations
  • Individuals
Benefits
  • Resolve disagreements
  • Build acceptance and overcome resistance
  • Speak persuasively not abrasively
  • Foster teamwork and better decision making
  • Hold anyone accountable
  • Determine the potential root cause of misaligned or bad behaviour
  • Empower others by working together to diagnose and determine solutions
  • Manage new expectations
  • Diagnose the causes behind any team or organisational problem
  • Rely less on formal authority to effectively motivate and enable others
  • Identify high-leverage behaviours
  • Use six sources of influence to make organisational change inevitable
  • Create effective individual change plans
  • Identify and diagnose what’s keeping the unproductive status quo in place
  • Translate performance feedback into action
  • Use six sources of influence to make individual change inevitable
Results
  • Greater efficiency
  • Improved working relationships
  • Increased employee satisfaction
  • Greater accountability and fewer missed deadlines
  • Better one-on-one performance discussions
  • Increased individual and team effectiveness
  • Successful team and organisational change initiatives
  • Transformed corporate culture
  • Reduction in errors and project failures
  • More engaged workforce
  • Innovative problem solving
  • Increased employee productivity
  • Focus:
    Dialogue
    Audience:
    • Individuals
    • Teams
    • Organisations
    Benefits:
    • Resolve disagreements
    • Build acceptance and overcome resistance
    • Speak persuasively not abrasively
    • Foster teamwork and better decision making
    Results:
    • Greater efficiency
    • Improved working relationships
    • Increased employee satisfaction
  • Focus:
    Accountability
    Audience:
    • Individuals
    • Teams
    • Organisations
    Benefits:
    • Hold anyone accountable
    • Determine the potential root cause of misaligned or bad behaviour
    • Empower others by working together to diagnose and determine solutions
    • Manage new expectations
    Results:
    • Greater accountability and fewer missed deadlines
    • Better one-on-one performance discussions
    • Increased individual and team effectiveness
  • Focus:
    Organisational change
    Audience:
    • Teams
    • Organisations
    Benefits:
    • Diagnose the causes behind any team or organisational problem
    • Rely less on formal authority to effectively motivate and enable others
    • Identify high-leverage behaviours
    • Use six sources of influence to make organisational change inevitable
    Results:
    • Successful team and organisational change initiatives
    • Transformed corporate culture
    • Reduction in errors and project failures
  • Focus:
    Individual change
    Audience:
    • Individuals
    Benefits:
    • Create effective individual change plans
    • Identify and diagnose what’s keeping the unproductive status quo in place
    • Translate performance feedback into action
    • Use six sources of influence to make individual change inevitable
    Results:
    • More engaged workforce
    • Innovative problem solving
    • Increased employee productivity