• Crucial Conversations training teaches skills for creating alignment and agreement by fostering open dialogue around high stakes, emotional, or risky topics - at all levels of your organisation. By learning how to speak up and be heard (and encouraging others to do the same), your organisation will begin to surface the best ideas, make the highest quality decisions,...

  • Crucial Accountability offers a step-by-step process for enhancing accountability, improving performance, and ensuring execution. By learning how to talk about violated expectations in a way that solves problems while improving relationships, you’ll improve individual, team, and organisational effectiveness.

  • Influencer training offers proven strategies to drive rapid and sustainable behaviour change for teams and organisations. By learning how to identify and counteract the hidden forces underlying persistent and resistant organisational challenges, you will be equipped with the skills to make change inevitable. 

  • To help you better meet the specific needs of your employees or ensure the success of an important organisational initiative, we can offer additional tools for tailoring the training courses to your requirements. 

Focus Dialogue Accountability Organisational change Training your way
Audience
  • Individuals
  • Teams
  • Organisations
  • Individuals
  • Teams
  • Organisations
  • Teams
  • Organisations
  • Trainers
  • Managers
Benefits
  • Resolve disagreements
  • Build acceptance and overcome resistance
  • Speak persuasively not abrasively
  • Foster teamwork and better decision making
  • Hold anyone accountable
  • Determine the potential root cause of misaligned or bad behaviour
  • Empower others by working together to diagnose and determine solutions
  • Manage new expectations
  • Diagnose the causes behind any team or organisational problem
  • Rely less on formal authority to effectively motivate and enable others
  • Identify high-leverage behaviours
  • Use six sources of influence to make organisational change inevitable
  • Measure the impact of your training initiative
  • Learn how your employees perform in crucial moments
  • Modify the training programme to suit your own audience and maximise impact
  • Tailor the deliberate practice sessions to the context of your organisation
Results
  • Greater efficiency
  • Improved working relationships
  • Increased employee satisfaction
  • Greater accountability and fewer missed deadlines
  • Better one-on-one performance discussions
  • Increased individual and team effectiveness
  • Successful team and organisational change initiatives
  • Transformed corporate culture
  • Reduction in errors and project failures
  • Track your return on investment
  • Enhance engagement
  • Build the experience around your unique needs
  • Focus:
    Dialogue
    Audience:
    • Individuals
    • Teams
    • Organisations
    Benefits:
    • Resolve disagreements
    • Build acceptance and overcome resistance
    • Speak persuasively not abrasively
    • Foster teamwork and better decision making
    Results:
    • Greater efficiency
    • Improved working relationships
    • Increased employee satisfaction
  • Focus:
    Accountability
    Audience:
    • Individuals
    • Teams
    • Organisations
    Benefits:
    • Hold anyone accountable
    • Determine the potential root cause of misaligned or bad behaviour
    • Empower others by working together to diagnose and determine solutions
    • Manage new expectations
    Results:
    • Greater accountability and fewer missed deadlines
    • Better one-on-one performance discussions
    • Increased individual and team effectiveness
  • Focus:
    Organisational change
    Audience:
    • Teams
    • Organisations
    Benefits:
    • Diagnose the causes behind any team or organisational problem
    • Rely less on formal authority to effectively motivate and enable others
    • Identify high-leverage behaviours
    • Use six sources of influence to make organisational change inevitable
    Results:
    • Successful team and organisational change initiatives
    • Transformed corporate culture
    • Reduction in errors and project failures
  • Focus:
    Training your way
    Audience:
    • Trainers
    • Managers
    Benefits:
    • Measure the impact of your training initiative
    • Learn how your employees perform in crucial moments
    • Modify the training programme to suit your own audience and maximise impact
    • Tailor the deliberate practice sessions to the context of your organisation
    Results:
    • Track your return on investment
    • Enhance engagement
    • Build the experience around your unique needs