Crucial Confrontations™

GRA are proud to be the UK approved Licensee of VitalSmarts for Crucial Confrontations training.

Crucial Confrontations training offers a step by step process to improve accountability and improve performance. By learning how to talk about violated expectations in a way that solves problems while improving relationships, you will improve individual, team and organisational effectiveness.

Watch a 2 min video which outlines Crucial Confrontations in more detail.

What Kind of Results Can I Expect?

When people can effectively step up to and discuss gaps in performance or expectations, there are a number of positive consequences, including:

• Greater accountability and fewer missed deadlines
• Better face-to-face performance discussions
• Increased individual and team effectiveness

After the Crucial Confrontations training, delegates will be able to:

• Hold anyone accountable, regardless of position or temperament
• Explain specific, natural consequences to help motivate others to change
• Empower others by working together to diagnose and come up with solutions
• Agree on a plan, follow up using good reporting practices, and manage new expectations

For information on public programme dates, click here.

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